Business Process Management and Workflow are the tools that move content through an identified business process, such as parts ordering, claims processing or complaint handling.
Processing a single intra-company form such as a vacation time request can cost a company up to £75, intelligent BPM can make a noticeable difference to the bottom line.
[Source: Gartner Group]
Neocol delivers significant benefits to your enterprise by applying the Neocol Engagement Methodology to Business Process Management. We consult people involved with unstructured information on a daily basis, discovering what is done to request content, access and retrieve it, how long a request takes from start to finish. We map out an end-to-end process chain and identify areas of improvement to meet business objectives. From reducing warehousing costs by digitising documents, for example, to improving supplier relationships by electronic ordering processes.
Neocol's approach means that any Business Process can be improved through understanding, breaking down the process and mapping it onto the business context. Both internal and external, customer facing business processes can be improved – enhancing the customer experience and reducing 'churn'.
