Neocol’s Engagement Methodology is a structured approach, designed to build and maintain momentum, with flexibility to tailor the strategy to meet differing client needs.

From the outset your needs are paramount. We begin by discussing your situation and question you about content: How does the information flow within your organisation? How and where is it used? Where does it come from? How long does it take to become useful? Are there bottlenecks? Do these affect your customer's experience? How much time do people spend locating information?Working together, we develop an understanding of how you want to use content, how long you want to keep it, where you want to store it, how you want to access it, what search criteria you want to use, whether you need the original format, how you want to manage signatures.

Inspire change. Start your ECM journey today by booking a no charge Discovery Workshop

Determining Objectives

What do you want ECM to achieve for your organisation? Our consultants will help define your priorities, based on the understanding gained from the Discovery Workshop. These align to business objectives such as retaining customers. This could involve better records management or content integration, or a mix of the two.

ECM Strategy as your Roadmap

Neocol's expertise comes into its own at this stage. Our expert knowledge of ECM, coupled with our understanding of your business objectives and environment helps determine which ECM solution areas will get you to where you want to be. We design the Roadmap, guiding and recommending the routes to take, the tools to use and the technology that best fits your environment and budget.

Deliver – Getting There

A key part of the Neocol proposition is our “one-source resource”. We design, develop and deploy the ECM strategy by consulting everyone affected by the information flow within your organisation. This ensures the solution delivers workable, pragmatic enhancements. We build and implement the solution that meets your objectives, getting you where you want to be.

Maintain – Staying There

Information needs can change over time, technologies evolve, and requirements grow with business events like mergers and take-over’s. Neocol enters client relationships for the long-term, maintaining client contact to ensure that everything continues to work to plan, and introduce enhancements and improvements to your ECM strategy. The investment in the Discovery phase means that we put ourselves in your shoes when new technology comes along. We remain a champion of ECM within your organisation and continually strive to help you maximise the value of your ECM strategy.